Refund policy

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You will get full refund if the item has problems regarding quality such as screctes on the print or cracked glass and in case you received wrong item. In order to get full refund, the items must be unused and in the same condition as it is received.

We'll also pay the shipping costs if the return is a result of our error (in case you received an incorrect or defective item). If not, shipping costs are non-refundable.

Under some ciscumstances you may get partial refunds such as:

  • Failure returning the item in its original package

  • Failure returning all parts of the product

Please note that we do not fully refund your returns if you placed the wrong size or the wrong item even if you benefited from free shipping, we deduct the shipping costs.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a return process, please contact us at contact@insigneart.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


You can always contact us for any return question at
contact@insigneart.com.

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